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Job Type | Permanent Full Time |
Location | Woking |
Area | Surrey, England |
Sector | ENGINEERING & TECHNICAL |
Salary | Circa £40k salary +Vehicle +Bens |
Start Date | |
Telephone | 01233663315 |
Job Ref | SMNAVGU |
- Description
Field Service Manager
Gas Heating Sector - Boiler Manufacturer
Office based Woking area- Are you an experienced Gas Field Service, Regional Service or Service Operations Manager?
- Do you have experience of managing Field Engineers within the Gas, Heating or Boiler industry?
Managing a small team of direct employed engineers along with a network of service agents UK wide, whilst working closely with the customer service team. Experience of SLA’s/KPI’s, technical support, providing high customer satisfaction etc.
Responsibilities.- Lead Field Service Team ensuring KPI’s are achieved & performance maximised through training, monitoring & targets
- Work with the Customer Service Assistant Manager to deliver excellent customer service from the field service team and service agents.
- Provide technical support to installers and homeowners
- Manage service partners ensuring SLA’s
- Align field service objectives to the organisational plan
- Handle customer issues where escalated
Experience- Service Management experience
- Managing an Engineering Field Service Team
- Gas qualified (ACS)
- Oil qualified an advantage
- Excellent communication skills
- Ability to work under pressure
- Strong technical background with Industry knowledge - Gas, Heating, Water Heating, etc
- Results driven with strong data management experience
- Microsoft Office proficient
- Able to challenge & influence change where required
- Reside within a commutable distance of Woking area
- Able to undertake some travel UK wide
- Full UK Driving Licence
Remuneration
Salary circa £40k basic salary (negotiable) based on experience & industry knowledge.
Company vehicle, laptop mobile and company benefits as expected from an established manufacturer.
Interested in progressing your Gas Engineer career with a manufacturer?
Please apply and call Start Monday now!