Field Service Manager North (Warewash Catering Equipment)

Field Service Manager (Warewash Catering Equipment)

1x North UK

1x South UK

• Are you a Catering Engineer or Warewash Engineer looking to move into a Field Service Manager role?

An established National Service provider in the Commercial Warewash sector, are seeking two Field Service Managers due to expansion.

Based from home, you will manage lead a team of commercial glass & dishwash engineers across your region (North or South UK).

Your Experience

• Commercial Catering equipment, Commercial Dishwash or Warewash equipment Engineer experience.
• Proven industry experience in a Lead Engineer, Supervisory or Field Engineer Manager role (Catering Equipment or Warewash).
• Leadership skills with the ability to manage and motivate a team of service engineers.
• Excellent communication and interpersonal abilities, particularly in handling customer interactions.
• Proficiency in maintaining service records and generating reports.
• Flexibility to working hours and ability to occasionally stay away from home due to the size of the geographic area.

Role Responsibilities:

Team Management:

• Manage and coordinate a team of Supervisors and Service Engineers, including hiring, training, and performance management.
• Provide technical guidance, support, and expertise to service engineers in troubleshooting, maintenance, and repair of warewashing equipment.
• Allocate resources effectively to meet service targets and customer needs.
• Maximise First Time Fix by liaising with Parts Manager / Supervisors / Technical Manager and Service Manager.
• Maximise Productivity and utilisation by reducing travel and ensuring appropriate headcount and training are in place.

Technical Service Operations:

• Oversee the installation, maintenance, and repair of dishwashing equipment at client sites or facilities.
• Conduct inspections and assessments to diagnose equipment issues and provide solutions.
• Ensure that service requests are addressed promptly and efficiently to minimize equipment downtime.
• Review / assess and ensure engineer training requirements are met and future technical training is maintained/developed and delivered in line with H&S and compliance requirements.

Customer Relations:

• Build and maintain strong relationships with clients by providing exceptional service and support.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Collaborate with the service helpdesk and management teams to understand client needs and provide technical expertise.
• Maintain adherence to agreed customer SLA’s

Quality Assurance and Compliance:

• Implement and enforce quality standards and compliance with safety regulations in all service operations.
• Conduct regular quality checks on service procedures and completed work to ensure adherence to standards.

Documentation and Reporting:

• Maintain accurate records of service activities, including installations, repairs, and maintenance tasks.
• Generate reports on service performance, equipment status, and recommendations for improvements.

Safety and Risk Management:

• Promote a safe workplace for all by your actions.
• Ensure regular checks of tools are maintained and recorded.
• Reduce incidents at work by establishing root causes.
• Ensure product incidences / issues are reported promptly.

Benefits:

• Competitive salary (circa £50-55,000)
• 22 days holiday + Bank Holidays
• Pension
• Company Van
• Company phone and tablet
• Opportunities for professional growth and development

If you have relevant Catering Equipment or Warewash experience and wish to apply or discuss this role further, then please contact Dan at startMonday