UK Service Manager

Description

UK FIELD SERVICE OPERATIONS MANAGER

Manufacturer of Water Heating Products
Home & Dartford based with UK wide travel

  • Are you an experienced Field Service, Regional Service or Service Operations Manager?
  • Do you have experience of managing Field Engineers within the Gas, Heating or Boiler industry?

A manufacturer of hot water products are seeking a UK Service Field Operations Manager to join their established UK operation.
Based from home, with two days a week in their offices near Dartford & UK travel, you will manage the after-sales service operation consisting of 2x Regional Managers, 39 Engineers & a network of service partners UK wide.

Responsibilities.
  • Lead Field Service Team ensuring KPI’s are achieved & performance maximised through training, monitoring & targets
  • Work with the Customer Director to deliver excellent customer service from the field service team
  • Influence after sales service strategy
  • Manage service partners ensuring SLA’s
  • Align field service objectives to the organisational plan
  • Identify revenue growth & generation form field service
  • Budgetary management & cost control
  • Handle customer issues where escalated

The Candidate
  • Service Management experience with a national player (Field, Operational, etc)
  • Strong communicator – able to report at board level
  • Engineering industry experience (Heating, HVAC, etc advantageous)
  • Results driven with strong data management experience
  • Able to challenge & influence change where required
  • Reside within a commutable distance of Dartford area
  • UK wide

Remuneration
Salary circa £50-55k based on experience & industry knowledge. Car and company benefits as expected from an established manufacturer.

Please apply or contact us in the strictest confidence at startMonday.co.uk
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