UK Service Manager
- Description
UK FIELD SERVICE OPERATIONS MANAGER
Manufacturer of Water Heating Products
Home & Dartford based with UK wide travel- Are you an experienced Field Service, Regional Service or Service Operations Manager?
- Do you have experience of managing Field Engineers within the Gas, Heating or Boiler industry?
A manufacturer of hot water products are seeking a UK Service Field Operations Manager to join their established UK operation.
Based from home, with two days a week in their offices near Dartford & UK travel, you will manage the after-sales service operation consisting of 2x Regional Managers, 39 Engineers & a network of service partners UK wide.
Responsibilities.- Lead Field Service Team ensuring KPI’s are achieved & performance maximised through training, monitoring & targets
- Work with the Customer Director to deliver excellent customer service from the field service team
- Influence after sales service strategy
- Manage service partners ensuring SLA’s
- Align field service objectives to the organisational plan
- Identify revenue growth & generation form field service
- Budgetary management & cost control
- Handle customer issues where escalated
The Candidate- Service Management experience with a national player (Field, Operational, etc)
- Strong communicator – able to report at board level
- Engineering industry experience (Heating, HVAC, etc advantageous)
- Results driven with strong data management experience
- Able to challenge & influence change where required
- Reside within a commutable distance of Dartford area
- UK wide
Remuneration
Salary circa £50-55k based on experience & industry knowledge. Car and company benefits as expected from an established manufacturer.
Please apply or contact us in the strictest confidence at startMonday.co.uk