Gas Field Service Manager (Manufacturer)

Gas Field Service Manager

Central Scotland

Boiler Manufacturer

One of the leading Manufacturers of Boilers & Renewables are seeking a Field Service Manager within the Central Scotland region.

Your Experience

• You hold Domestic ACS qualifications and are confident in your technical and operational knowledge. 
• You bring experience in Managing Service Operations, with knowledge of domestic boilers and controls. 
• You are proficient in Microsoft Office tools (Outlook, PowerPoint, Excel, Word, Visio) and capable of producing accurate documentation and reports. 
• Experience in agent network support and health and safety investigations is beneficial. 
• You are a strong communicator, a team player, and confident in managing complex situations with empathy and professionalism. 
• You communicate clearly and effectively across teams and with customers, ensuring alignment and trust.

The Role

• You will provide operational and administrative support to field engineers, ensuring they have the tools and guidance needed to deliver excellent service. 
• Your responsibilities will include managing customer interactions, resolving complaints, and supporting our service contact centre and customer care teams. 
• Together with other Field Service Managers and Operational Support Teams, you will coordinate service activities and maintain high standards across the division. 
• You will support our agent network with training, logistics, documentation, and annual stock audits, ensuring compliance and consistency. 
• By conducting quarterly audits and investigating health and safety incidents, you will help maintain a safe and efficient working environment. 
• You will collaborate with sales teams to support key installer relationships and contribute to continuous improvement across service operations.

Remuneration & Benefits

• Salary from circa £50k basic, 25 days holiday plus bank holidays and bonus opportunities. 
• Generous pension scheme.
• A well-being programme that includes 24/7 remote GP appointments, mental health consultations and 1-2-1 lifestyle coaching. 
• A death in service benefit and the option of subsidised private health care.
• Family Friendly Policies, designed to support our employees during important life events, and one of the 7% of UK businesses that have received the Gold award from Investors in People.  

So if you have management experience within the gas sector and reside in the Central Scotland region, then please contact us at startMonday for an initial discussion.