Technical Field Manager (Cooking Appliances)

Technical Field Service Manager

Commercial Cooking Appliances

Based Northamptonshire

• Are you a Service Manager with strong Technical Product knowledge?
• Or a Senior Catering Engineer or Lead White Goods Engineer looking to step into management?

An established leading UK service provider within the Commercial Cooking Appliance industry, are seeking a Technical Service Manager to join their senior team.

The Role

Based within their offices with some UK travel, you will provide service & technical leadership to the field-based team of Area Managers & Engineers.

Working with the area managers, you will focus on supporting & improving engineer performance and development, identifying field service issues & trends, whilst acting as a senior technical escalation point and ensure solutions and learning are shared with the field service operation.

Key Responsibilities

• Act as the senior technical escalation point for complex service and repair issues, providing clear recommendations and resolutions.
• Support area managers with technical decision-making, problem-solving, and engineer development.
• Conduct root cause analysis on repeat faults, visits, and customer complaints, turning findings into structured improvements.
• Facilitate communication between field engineers and management, promoting constructive dialogue across all technical levels.
• Hold regular one-to-one and quarterly review meetings with area managers to review progress, share insights, and address field issues.
• Assist with onboarding and development of new engineers.
• Review the quality of engineering work, service reporting, and adherence to standards.
• Drive operational improvements, roll out best practices, and support initiatives to enhance efficiency.
• Monitor and report on key performance indicators to identify trends, highlight issues, and inform decision making.
• Collaborate with the service planning team manager to assess service areas, workforce needs, and high demand zones.

Your Experience

You will be a structured, and solutions-focused individual, with a approachable and supportive leadership style. You will be organised and able to prioritise effectively, whilst comfortable working at an operational and strategic level.

You will be able to demonstrate either:

• Field Service Manager experience
• Technical Support Manager experience
• Lead or Senior Catering Engineer or White Goods Engineer experience and be ready to step into a management role

Your Skills & Knowledge

Essential

• Strong technical background in service and repair
• Experience in the foodservice equipment sector or similar technical industry
• Electrical technical knowledge within a field service environment
• Ability to diagnose, analyse, and resolve complex technical issues
• Confident communicator at engineer, management, and director level
• Strong problem-solving and analytical skills
• Strong understanding of Health & Safety

Desirable

• Experience identifying trends and driving operational improvement
• Understanding of performance management and engineer development
• Proficient in Excel for daily and monthly business reporting
• NEBOSH but not essential

Remuneration

Basic salary in line with experience and technical expertise, of circa £50-55,000.

Associated benefits include company car, 30 days holiday (inc bank holidays) increasing with service, attendance allowance, contributory pension scheme, etc,

Interested in discussing the role further?

Then please contact one of the team at startMonday now.